Customer Concierge

White glove messages for every phase of the run. Fill the order, tap copy, paste in chat.

This Order

Customer first name

Your name

Store / restaurant

Deliver by

Item count

Items to watch (optional, shows in greeting)

Order notes (everything else you said gets saved here)

🎙 Voice commands: tap the gold mic, then just talk

"customer is Sarah"sets the customer name

"out of whole milk"sets the out of stock item

"replacement oat milk" / "swap to oat milk"sets the suggested swap

"store is Safeway" / "restaurant is Chipotle"sets the store

"watch the birthday cake"sets items to watch

"deliver by 3:30 pm" / "due at 4"sets the deadline, greeting promises it, delivered message brags if you beat it

"12 items"sets the item count for the greeting

"copy greeting" / "copy replacement" / "copy on my way" / "copy delivered" / "copy refund"copies that message and jumps to its card

"switch to DoorDash" / "switch to Instacart"flips the platform

"warm mode" / "quick mode"flips the tone

"new order" / "new delivery"clears everything for the next batch

"tell them the gate code is 4471"builds a ready to copy Custom Message in your words

anything else you saysaves to Order Notes automatically, nothing is lost

"that's it" / "we're done"turns the mic off hands free and shows the saved receipt

talk naturally with pauses: "new delivery... customer is Mike... 12 items... deliver by 3:30... that's it"the whole session is read as one input, pauses do not break it

Rating math: the delivered message is the last thing they read before the rating screen. Warm close plus a soft ask converts. Never hard sell the 5 stars.